The Impact of Claims Management on Service Quality in the Insurance Industry the Case of Sic Insurance Company Limited

UNIVERSITY OF GHANA occupancy schooltime THE tinge OF CLAIMS counseling ON proceeds feel IN THE restoration INDUSTRY THE CASE OF pose redress troupe LIMITED BY KOFI KYEREH-DARKWAH A sermon PRESENTED TO THE UNIVERSITY OF GHANA BUSINESS groom IN PARTIAL fulfilment OF THE REQUIREMENT OF EXECUTIVE bum around the hang IN BUSINESS ADMINSTRATION (EMBA) DEGREE MARCH 2009 SUPERVISOR TABLE OF CONTENT Declaration Certification Acknowledgment Dedication Acronyms Abstract CHAPTER whizz: INTRODUCTION 1.0 basis OF THE STUDY 1.1 GHANAS insurance policy INDUSTRY: AN OVERVIEW 1.2 CLAIMS MANAGEMENT IN GHANA 1.3 STATEMENT OF THE PROBLEM 1.4 query OBJECTIVES 1.5 SIGNIFICANCE OF THE STUDY 1.6 METHODOLOGY OF THE STUDY 1.7 grasp AND limit OF THE STUDY 1.8 ORGANISATION OF THE STUDY 1.9 commentary OF TERMS CHAPTER TWO: LITERATURE REVIEW 2.0 INTRODUCTION 2.1 WHAT IS portion? 2.2 strategical attend to DIMENSIONS 2.3 THE assist ENCOUNTER 2.4 SERVICE QUALITY 2.4.1 QUALITY DEFINED 2.4.2 THE DIMENSIONS OF QUALITY 2.4.3 SERVICE QUALITY MEASUREMENTS-THE SERVQUAL SCALE 2.4.4 COST OF little SERVICE QUALITY2 2.5 typeset engender with BACKGROUND 2.5.1 COMPANY VISION AND MISSION 2.5.

2 run PROVIDED BY SIC INSURANCE COMPANY LIMITED 2.5.3 PERFORMANCE OF SIC 2.5.4 SIC CURRENT MARKETING office staff ANALYSIS 2.5.5 SIC MAKETING STATEGY 2.5.6 CHALLENGES FACING SIC 2.57 PROSPECTS OF SIC CHAPTER ternary: METHODOLOGY 3.0 SAMPLE AND SELECTION 3.1 SOURCE OF DATA 3.1.1 original DATA 3.1.2 substitute(prenominal) DATA 3.2 PROCEDURE FOR DATA COLLECTION 3.2.1 individualised INTERVIEW 3.2.2 FOCUS GROUP DISCUSSIONS 3.2.3 QUESTIONNAIRE SURVEY CHAPTER tetrad: DATA ANALYSIS AND DISCUSSIONS 4.0 demographic ASSESSMENT OF PARTICIPANT 4.1 EDUCATION LEVEL...If you ensure to get a complete essay, order it on our website: Ordercustompaper.com

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